Refund Policy

Last Updated: August 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which refunds may be issued for services provided by zindolet.com. It is designed to ensure transparency and fairness while protecting the rights of both the users and zindolet.com. By using our services, you agree to the terms set forth in this policy.

Scope and Applicability

This policy applies to all users of zindolet.com who purchase subscription services or any other products offered through our platform. It is applicable to all transactions conducted under the jurisdiction of Ukraine (UA).

Definitions

  • “User”: Any individual or entity that accesses or uses the services provided by zindolet.com.
  • “Services”: The software as a service (SaaS) products offered by {{SITE_NAME}.
  • “Refund”: The return of funds to the User for services not rendered or not meeting the agreed-upon terms.

Main Policy Content

1. Refund Eligibility

Users may request a refund under the following circumstances:

  • The service was not delivered as described in the service agreement.
  • The service was defective or malfunctioning, and the issue was not resolved within a reasonable timeframe.
  • The User canceled their subscription within the specified trial period, if applicable.

2. Refund Request Process

To initiate a refund request, Users must:

  1. Contact our support team at admin@zindolet.com within 30 days of the transaction date.
  2. Provide a detailed explanation of the reason for the refund request.
  3. Include any relevant documentation or evidence supporting the request.

3. Refund Processing

Upon receiving a refund request, zindolet.com will review the request and notify the User of the decision within 14 business days. If approved, refunds will be processed using the original payment method. Users should allow up to 10 business days for the refund to reflect in their account.

User Rights and Obligations

Users have the right to:

  • Request a refund in accordance with this policy.
  • Receive clear communication regarding the status of their refund request.

Users are obligated to:

  • Provide accurate and complete information when submitting a refund request.
  • Adhere to the timelines specified in this policy for refund requests.

Limitations and Disclaimers

zindolet.com reserves the right to deny refund requests that do not comply with the terms outlined in this policy. Additionally, refunds will not be issued for:

  • Requests made after the 30-day period following the transaction date.
  • Services that have been used beyond the trial period without cancellation.
  • Any fees associated with third-party services or transactions.

In no event shall zindolet.com be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the services, including but not limited to loss of profits, data, or other intangible losses.

Data Protection/Security

zindolet.com is committed to protecting the privacy and security of User data. All refund requests and related communications will be handled in accordance with our Privacy Policy, which outlines how we collect, use, and protect personal information.

Changes to Policy

zindolet.com reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. Users are encouraged to review this policy periodically to stay informed of any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Company: zindolet.com
Phone: +380982673946
Email: admin@zindolet.com
Address: Gulliver Business Center, Sportyvna Square, 1, Kyiv, 01601, Ukraine

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of Ukraine. Any disputes arising from or related to this policy shall be subject to the exclusive jurisdiction of the courts located in Ukraine.